Open to opportunities

Hernaldo Marín

@hernaldom

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Risk and Compliance specialist focused on fraud reduction and customer success.

Nicaragua

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What I'm looking for

I seek a role where I can apply fraud detection and compliance expertise, improve processes, and collaborate cross-functionally to protect customers while boosting satisfaction.

I am a Risk & Compliance Specialist and Customer Success professional with over 3.5 years of experience in FinTech and high-volume investigation workflows. I focus on balancing rigorous risk controls with exceptional customer outcomes.

At Remitly, I conducted investigations into suspicious transactions and onboarding irregularities, improving fraud detection and achieving a 30% reduction in false positives while managing 100+ cases weekly.

I maintain 100% audit-ready documentation, perform watchlist screening, EDD, KYC, and policy reviews, and collaborate with change management to improve SOPs and onboarding resources for new hires.

Previously, I drove retention and operational improvements at Ibex, embedding HIPAA safeguards, designing staff training, and improving CSAT and customer retention through workflow optimization and targeted coaching.

Experience

Work history, roles, and key accomplishments

Risk Investigator

Remitly Nicaragua S.A.

Mar 2024 - Dec 2025 (1 year 9 months)

Conducted investigations into suspicious transactions and onboarding irregularities, achieving a 30% reduction in false positives while managing 100+ cases weekly and maintaining 100% audit-ready documentation.

Transaction Monitoring KYC Watchlist Screening Investigation Fraud Detection Ekata Salesforce Regulatory Compliance

Customer Success Specialist

Ibex Nicaragua S.A.

Nov 2021 - Jan 2024 (2 years 2 months)

Managed high-volume inbound interactions and retention workflows, improved customer satisfaction by 28% through procedural changes and training, and ensured HIPAA-compliant scheduling and PHI protections.