Open to opportunities

Angel Mendieta

@angelmendieta

Message

I am a compliance investigator with AML expertise and strong customer service and communication skills.

Nicaragua

Message

What I'm looking for

I seek compliance/AML roles where I can apply investigative and fraud-prevention skills in a collaborative, fast-paced company that values communication, mentorship, and career growth.

I currently serve as a Compliance Squad Investigator at Remitly, conducting in-depth investigations into suspicious activity, monitoring accounts for AML risks, and working cross-functionally to implement policies that protect financial integrity. Previously I worked as a Risk Investigator and in multiple customer-facing roles where I honed transaction analysis, fraud detection, and escalation skills.

I bring a strong background in customer service, mentoring and account management from roles at Capital One and SITEL, plus targeted coursework in language usage and Google Slides. I am adaptable, a fast learner, fluent in Spanish (C2) and advanced in English (C1), and committed to driving compliance and excellent customer outcomes.

Experience

Work history, roles, and key accomplishments

Current

Compliance Squad Investigator

Current

Remitly

Jun 2024 - Present (1 year 3 months)

Ensure AML and regulatory compliance by conducting in-depth investigations into suspicious activities, monitoring accounts, and implementing policies to mitigate compliance risks.

AML Compliance Monitoring Investigation Regulatory Reporting Transaction analysis Policy Implementation Risk Mitigation Cross Functional Collaboration

Customer Protection Associate

Remitly

Jun 2023 - Jun 2024 (11 months)

Investigated and assessed transactional risks to detect fraud and protect customers by analyzing patterns, identifying suspicious activity, and collaborating with teams to mitigate threats.

Fraud Detection Transaction Monitoring AML Risk Assessment KYC Data Analysis Case Management Cross Functional Collaboration

Escalation Specialist

Sitel Nicaragua

May 2022 - Jan 2023 (8 months)

Handled complex customer escalations using advanced tools to research accounts and resolve issues efficiently, improving resolution quality for associates and customers.

Escalation Management CRM Systems Technical Tools Case Management

Mentor

Sitel Nicaragua

Nov 2021 - May 2022 (6 months)

Trained and mentored new hires on product knowledge and call handling, improving accuracy and consistency in customer interactions and use of company resources.

Training Coaching Onboarding Product Knowledge Feedback Performance Improvement

Customer Service Representative

Sitel Nicaragua

Jun 2021 - Nov 2021 (5 months)

Delivered credit card support on a Capital One campaign, resolving billing, interest and fee inquiries and assisting customers with effective account management.

Credit Card Support Billing APR Customer Service Account Management Communication Troubleshooting

Customer Service Representative

Sitel Nicaragua

Feb 2021 - Jun 2021 (4 months)

Provided high-quality customer support for Green Dot accounts by resolving inquiries, managing direct deposits, and explaining products and promotions to improve customer fund management.

Customer Service Direct Deposit Account Management Communication Troubleshooting CRM