Wilmer Rugama
@wilmerrugama
I protect customers and platforms through risk investigation, policy enforcement, and financial product support.
NicaraguaWhat I'm looking for
I've protected passengers and drivers on Lyft through Ibex by managing platform policies and responding to trip incidents.
At Remitly, I've investigated risk and fraud to help keep international money transfers secure and timely. I also support customers using complex financial products, including Remitly Wallet, debit cards, and international payment solutions for freelancers and independent workers.
I bring analytical thinking, evidence-based decision-making, attention to detail, and a collaborative, empathetic approach to resolving issues.
Experience
Work history, roles, and key accomplishments
Trust & Safety
Ibex
Feb 2022 - Jan 2025 (2 years 11 months)
Responsible for protecting passengers and drivers, managing platform policies, and responding to incidents during trips.
Education
Degrees, certifications, and relevant coursework
Universidad Centroamericana (UCA)
Licentiate, Teaching English as a Foreign Language
Licentiate degree in Teaching English as a Foreign Language from Universidad Centroamericana (UCA) in 2022.
Tech stack
Software and tools used professionally
Availability
Location
NicaraguaAuthorized to work in
Job categories
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