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Francella Martines

@francellamartines

Risk and compliance associate at Remitly Global reviewing KYC, watchlists, and transactions to support fraud prevention.

Nicaragua

Message

At Remitly Global, I review risk and compliance for personal and business accounts, including KYC verification, OFAC and PEP watchlist screening, document validation, and transaction monitoring. I identify irregularities to support fraud prevention and follow AML laws and regulations.

I work with program managers, partner quality leads, and payment providers to collect data and resolve issues so transfers can be completed. My work supports accounts across global markets.

At Concentrix, I assisted customers with home improvement product choices and used upselling and cross-selling strategies. I also participated in a one-year onboarding specialist program, with opportunities to provide internal training, track performance, and coordinate projects.

Experience

Work history, roles, and key accomplishments

Current

Remitly business operations associate

Current

Remitly Global

Jan 2024 - Present (2 years 10 months)

Manage risk and compliance reviews for personal and business accounts, including KYC verification, watchlist screening, document validation, and transaction monitoring. Collaborate with program managers and payment providers to resolve issues and ensure successful transfer completion.

Risk And Compliance KYC AML OFAC PEP Transaction Monitoring Document Validation Fraud Prevention Collaboration

Soft sales and home advisor associate

Concentrix

Jan 2022 - Jan 2024 (2 years)

Assisted customers in selecting home improvement products by assessing needs and providing budget-conscious guidance. Applied upselling and cross-selling strategies while participating in a 1-year onboarding specialist program involving internal training and performance tracking.

Soft Sales Upselling Cross Selling Customer Service Training Performance Monitoring Project Coordination

Customer service and retentions specialist

Foundever Nicaragua

Jan 2019 - Jan 2021 (2 years)

Handled inbound calls, chats, and email communications for two US-based companies, providing product information, order support, and account assistance. Focused on customer retention by addressing concerns and maintaining high satisfaction standards.

Customer Service Retention Communication Skills Problem Solving Inbound Calls Email Support

Education

Degrees, certifications, and relevant coursework

Universidad Nacional Autónoma de Nicaragua

Bachelor of Science, Industrial Engineering

2024 -

Currently pursuing a Bachelor of Science in Industrial Engineering at UNAN - Universidad Nacional Autónoma de Nicaragua, expected to graduate in the future.