Open to opportunities

Lid ;

@lid

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Risk & compliance investigator specializing in AML/KYC, EDD, and fraud detection in finance.

Nicaragua

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What I'm looking for

I’m looking for a role where I can prevent fraud and strengthen AML/KYC compliance through thorough investigations, accurate risk-based decisions, and data-driven reporting—plus opportunities to train, collaborate, and grow in a fast-paced financial team.

I’m a results-driven compliance and risk investigator with 3+ years of experience in customer service, compliance, and fraud/risk investigation. In fast-paced financial environments, I focus on regulatory compliance for AML/CTF, transaction reviews, and effective account closure decisions.

At Remitly, I manage high-risk back-office casework using risk scores and regulatory urgency, and I perform Enhanced Due Diligence (EDD) investigations on high-value accounts to ensure full KYC compliance. I also support new investigators through training on tracing methods and internal AML policy updates, while bringing a background in accounting and data analysis from my degree.

Experience

Work history, roles, and key accomplishments

Compliance Squad Investigator

Remitly Nicaragua

Apr 2025 - Jun 2026 (1 year 2 months)

Maintained AML/CTF compliance for transaction reviews and account closures while managing high-volume back-office casework. Conducted Enhanced Due Diligence (EDD) investigations and trained new investigators on tracing methods and internal AML policy updates.

Transaction Review Account Closures Back Office Enhanced Due Diligence (EDD)KYC Compliance Risk Scoring Training

Risk Investigator

Remitly Nicaragua

Sep 2023 - Apr 2025 (1 year 7 months)

Managed daily investigations across calls, chats, emails, and back-office workflows while ensuring adherence to KYC and company policies. Investigated complex fraud cases with cross-functional teams and executed accurate customer-account decisions to protect data security and user trust.

KYC Compliance Customer Account Decisioning Data Security Case Management Systems CRM Software

Team Leader

IBEX Nicaragua

Nov 2022 - Sep 2023 (10 months)

Led team performance improvements through a strategic growth plan, mentoring associates on complex inquiries and decision-making. Conducted performance reviews and training to elevate quality scores and reduce average handling time.

Team Leadership Mentoring Performance Reviews Training Handling Time Reduction

Customer Service Associate

IBEX Nicaragua

Nov 2021 - Nov 2022 (1 year)

Handled 70–100 daily customer inquiries, focusing on rapid resolution and positive user experience. Consistently exceeded customer service KPIs, including First Call Resolution (FCR) and Customer Satisfaction (CSAT).

Customer Service KPI Management First Call Resolution (FCR)Customer Satisfaction CRM Software Case Management Systems

Administrative Assistant

OK Imprenta y Publicidad

Sep 2020 - Nov 2021 (1 year 2 months)

Oversaw accounting administration, including monthly account statements and sales balance reporting. Coordinated vendor communication and logistics to maintain accurate inventory and financial records.

Accounting Support Monthly Account Statements Balance Reporting Logistics Inventory Management