Osama Elsisi
@osamaelsisi
Giovane professionista motivato con esperienza nel servizio clienti.
What I'm looking for
Mi chiamo Osama Mahmoud e sono un giovane professionista con una forte motivazione ad apprendere e crescere professionalmente. Ho accumulato esperienze significative nel settore del servizio clienti, lavorando in vari ruoli che mi hanno permesso di sviluppare competenze comunicative e interpersonali eccellenti. Durante le mie esperienze lavorative, ho dimostrato proattività e capacità di organizzare il mio lavoro in modo rigoroso, sempre orientato al raggiungimento degli obiettivi.
Ho lavorato in diversi contesti, da negozi di abbigliamento sportivo a ristoranti, dove ho gestito situazioni complesse con i clienti e ho garantito un servizio di alta qualità. Attualmente, sono impegnato nel settore della sicurezza e dell'accoglienza, dove continuo a perfezionare le mie abilità nella gestione delle folle e nella supervisione delle norme di sicurezza. Sono sempre alla ricerca di nuove opportunità per crescere e contribuire in modo significativo al mio ambiente di lavoro.
Experience
Work history, roles, and key accomplishments
Sales Assistant
La Rinascente Bang & Olufsen
Dec 2024 - Present (8 months)
Engaged with customers to understand their needs and provided expert product demonstrations for high-end audio equipment. Managed sales transactions and contributed to maintaining an organized retail environment.
Event Security and Hospitality Staff
Security Milano
Dec 2023 - Present (1 year 8 months)
Managed access control and ensured security and prevention at various events, stadiums, and concerts. Provided public assistance and effectively managed crowds while supervising safety regulations and maintaining clear communication.
Table Service Attendant
Cyprus Mangal
Nov 2023 - Present (1 year 9 months)
Welcomed and assisted customers, accurately taking orders and communicating effectively with the kitchen staff. Ensured smooth table service operations and adeptly managed customer issues and requests.
Waiter/Waitress
Albatros Sharm Resort
Jul 2023 - Present (2 years 1 month)
Prepared dining areas and tables, welcoming and assisting guests throughout their dining experience. Managed buffet operations and collaborated effectively with both front-of-house and kitchen staff.
Sales Assistant
Lillywhites
Jul 2022 - Present (3 years 1 month)
Supported customers through all phases of the buying process, including product checks, strategic merchandise placement, and stock management. Assisted clients by detailing product benefits and explaining refund policies, while efficiently processing payments.
Sales Assistant
JD Sports
Jul 2021 - Present (4 years 1 month)
Provided comprehensive customer support throughout the purchasing process, ensuring high levels of service and achieving customer loyalty. Managed product displays, stock replenishment, and processed payments using traditional and electronic systems.
Education
Degrees, certifications, and relevant coursework
Università degli studi di Milano
Bachelor's Degree, Industrial Chemistry
Currently pursuing a Bachelor's Degree in Industrial Chemistry. The program focuses on the principles and applications of chemistry in industrial settings, including laboratory work and theoretical studies.
ITIS Mattei
Scientific High School Diploma, Applied Sciences
Completed a Scientific High School Diploma with a focus on Applied Sciences. The curriculum provided a strong foundation in scientific subjects, preparing for further academic pursuits.
Availability
Location
Authorized to work in
Job categories
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