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Ornella Addabbo

@ornellaaddabbo

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Program & Learning Experience Manager specializing in transformational, learner-centered program delivery.

Switzerland

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What I'm looking for

I seek roles where I can design and manage learner-centered programs, improve platform-driven delivery, collaborate cross-functionally, and support transformative, trauma-informed learning in multicultural environments.

I am a Program & Learning Experience Manager with expertise coordinating multicultural educational programs, administering learning platforms (Moodle, Tocco) and managing participant lifecycles for cohorts of 300+ learners. I hold IPMA-D Project Manager Associate certification and am advancing expertise in instructional design, learning experience design, coaching methodologies and somatic, trauma-informed approaches.

I have delivered measurable improvements in program operations through platform administration, stakeholder coordination, financial administration (Abacus), and cross-functional collaboration with pedagogical teams, IT and HR. Trilingual (Italian, English, French), I design inclusive, experiential learning that fosters personal growth, engagement and sustainable behavioral change.

Experience

Work history, roles, and key accomplishments

Current

Program & Learning Manager

Current

InnoPark SA

Feb 2025 - Present (11 months)

Manage participant CRM for 300+ learners and administer Moodle learning platform to ensure course quality and certification; develop annual training calendars and coordinate cross-functional teams to streamline program delivery.

Learning Management Moodle Program Coordination Stakeholder Management Scheduling InQualis Cross Functional Collaboration

HR Administrative Assistant

Globus Medical SARL - KB Medical SA

Jan 2020 - Apr 2022 (2 years 3 months)

Administered recruitment pipelines and HR databases, coordinated interviews, produced hiring analytics, and supported executive calendar and office operations to improve hiring workflow efficiency.

Recruitment Operations HRIS Interview Coordination Recruiting Analytics Calendar Management Office Operations Candidate Tracking

Insurance Administrative Assistant

Asfalia Srl

May 2018 - Jun 2019 (1 year 1 month)

Managed client databases and policy records, coordinated client communications, and handled administrative documentation to maintain accurate insurance records and service delivery.

Policy Administration Customer Service Documentation Communication Record keeping Administrative Support

Export Commercial Assistant

Italia Living Srl

May 2017 - May 2018 (1 year)

Managed French-market client relationships, processed orders and invoices, and coordinated international logistics to ensure timely deliveries and accurate billing.

Account Management Order Processing Invoicing French Market Coordination Payment Tracking Customer Relations

Receptionist / Team Manager

Olive Tree Hostel

Apr 2015 - Jan 2017 (1 year 9 months)

Supervised a team of four, managed reservation systems and guest database, and coordinated vendor relations and daily operations to improve guest service and operational efficiency.

Team Supervision Guest Service Scheduling Invoicing Operations Management

Event Coordinator (Contract)

Various Clients

Jan 2007 - Sep 2014 (7 years 8 months)

Coordinated event logistics including venue setup, vendor management, and guest handling across multiple clients to deliver smooth event operations.

Event Coordination Vendor Management Logistics Scheduling Guest Management

Education

Degrees, certifications, and relevant coursework

Coursera / University of Michigan / University of California, Davis

Professional development courses (Coursera / University programs), Learning Experience Design / Coaching / Design Thinking

2026 -

Enrolled in multiple professional courses and specializations in 2026 including Design Thinking for Innovators, Coaching Skills for Managers, and Learning Experience Design (in progress).

University of Illinois Urbana-Champaign

Instructional Design Foundations and Applications (course), Instructional Design

2026 -

Enrolled in Instructional Design Foundations and Applications (in progress) beginning 2026.

The Centre for Healing Australia

Somatic Foundations & Trauma Informed Associate certification, Somatic Practices and Trauma-Informed Care

2025 - 2025

Completed Somatic Foundations & Trauma Informed Associate certification in 2025.

InnoPark SA Lausanne

Professional Development Certifications, Professional Development

2023 - 2023

Completed internal professional development certifications at InnoPark SA covering change management, communication, Scrum, neuroscience for managers, conflict management, and related topics in 2023.