ORIYOMI ADEPITAN
@oriyomiadepitan
Detail-driven Virtual Assistant and Customer Service Representative delivering organized support and high customer satisfaction.
NigeriaWhat I'm looking for
I’m a detail-oriented Virtual Assistant and Customer Service Representative who brings strong communication and administrative support to every client interaction. I thrive in fast-paced environments, managing schedules, email correspondence, data entry, and seamless remote support while staying highly organized.
In my customer service work, I handle inquiries through phone, email, WhatsApp, and in-person visits based on what clients prefer. I resolve issues efficiently, maintain accurate records of appointments and correspondence, use a CRM/internal tracking system to follow up, and ensure survey data accuracy and compliance. I’m also known for professionalism and for addressing complaints related to delays, missing documents, or inaccuracies with clear next steps.
Before that, I developed operational and advisory strengths through roles including a manager position and Special Adviser to the Director, where I supported policy implementation, risk mitigation, and stakeholder communication. I bring this structured approach into my support work, pairing it with tools like Microsoft Office, Google Workspace, and CRM tools, plus digital marketing training to continuously improve how I support clients and teams.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
SurveyLord Limited
Jun 2022 - Dec 2025 (3 years 6 months)
Handled customer inquiries via phone, email, and WhatsApp, providing clear guidance on survey types and next steps. Reviewed survey data reports for accuracy and helped ensure compliance with legal and regulatory requirements while maintaining accurate records in a CRM or tracking system.
Special Adviser to Director
Moshood Abiola Polytechnic
May 2021 - May 2022 (1 year)
Provided insights and recommendations on business administration strategies, policies, and decision-making. Assisted with company policy and long-term plan formulation, advised on risk mitigation, and supported communication between internal departments and external stakeholders.
Operations & Cash Manager
Gasby Group of Companies
Jan 2015 - Jan 2017 (2 years)
Managed cash and card payments, balanced registers at shift start and end, and resolved payment-related issues to support smooth daily operations. Tracked sales, refunds, and exchanges and coordinated with inventory and accounting teams for accurate reporting and fulfillment.
Education
Degrees, certifications, and relevant coursework
Crescent University, Abeokuta
Bachelor of Science (B.Sc.), Business and Finance
2024 -
Pursuing a Bachelor of Science (B.Sc.) in Business and Finance at Crescent University, Abeokuta (in view).
Moshood Abiola Polytechnic, Abeokuta
Higher National Diploma (HND), Business Administration and Management
2017 - 2020
Completed a Higher National Diploma (HND) in Business Administration and Management at Moshood Abiola Polytechnic, Abeokuta.
Moshood Abiola Polytechnic, Abeokuta
National Diploma (ND), Business Administration and Management
2013 - 2015
Completed a National Diploma (ND) in Business Administration and Management at Moshood Abiola Polytechnic, Abeokuta.
Abesan High School, Lagos
Senior Secondary School Certificate (SSCE, O'Level), Secondary Education
2005 - 2011
Earned the Senior Secondary School Certificate (SSCE, O'Level) from Abesan High School in Lagos.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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