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@oriantamirabal
Bilingual sales and customer service professional driving revenue and retention.
I am a bilingual sales and customer service professional with hands-on experience across retail and hospitality environments, consistently delivering measurable results in revenue, customer satisfaction, and operational efficiency.
At Lucky Charms I achieved daily sales of $500–$1,000, raised weekly sales 20% with targeted promotions, and maintained an 85% conversion rate through personalized demonstrations and negotiation. In customer-facing roles I managed scheduling with 98% accuracy, secured same-day rebookings from 60% of clients, and sustained a 95% satisfaction rate by responding to inquiries promptly.
I am recognized for reliability, attention to detail, and a commitment to company goals; I bring strong appointment management, CRM familiarity, and payment-handling experience to roles that require both sales acumen and excellent client service.
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Work history, roles, and key accomplishments
Hard Rock Guitar Hotel
Jan 2025 - Oct 2025 (9 months)
Processed ~40 daily check-ins and 20 check-outs, improved guest flow and reduced wait times, handled payments with 100% accuracy, and coordinated guest requests with timely responses (~15 minutes).
Simply Unique Laser
Apr 2023 - Dec 2024 (1 year 8 months)
Managed ~40 daily appointments with 98% scheduling accuracy and secured same-day rebookings for 60% of clients, responding to inquiries within 10 minutes and maintaining a 95% customer satisfaction rate.
Lucky Charms
Jan 2022 - Mar 2023 (1 year 2 months)
Achieved daily sales of $500–$1,000 and increased weekly sales 20% by implementing promotions and persuasive product demonstrations; maintained an 85% conversion rate and boosted customer traffic 40% via attractive displays.
Degrees, certifications, and relevant coursework
Law Studies (incomplete), Law
2016 - 2018
Completed two years of law studies with coursework toward a law degree from 2016 to 2018.
High School Diploma, High School
High school diploma completed in 2016.
Software and tools used professionally
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