On the Pulse

I bring a versatile background in technical support, digital communications, customer service, sales, and remote operations. At MCS IT, I provided remote technical support for hardware, software, network, account-access, and system issues while maintaining a 95% customer satisfaction rate. I also supported user onboarding, security procedures, system access, troubleshooting documentation, and process improvements that helped reduce repeat support requests.

As a Strategic Communications Consultant with Kahsu Consultant LLC, I develop communication strategies, digital content, and audience-engagement campaigns for remote clients across multiple industries. My work combines persuasive writing, research, digital strategy, client communication, and revenue-focused messaging.

At Lotus & Company, I supported digital sales initiatives, collaborated with marketing teams to strengthen customer messaging, analyzed performance data, and helped improve engagement and conversion opportunities.

My experience at Chelsea Place further strengthened my skills in operations, scheduling, stakeholder communication, problem-solving, documentation, and coordinating multiple priorities in a fast-paced environment.

I am now seeking a fully remote opportunity where I can contribute immediately across IT support, customer success, communications, digital operations, or technical support. I bring strong written and verbal communication, independent problem-solving, adaptability, customer-focused service, and the ability to stay organized and productive in remote environments.