Omoyeni Adebanjo
@omoyeniadebanjo
Technical Customer Support Engineer specializing in cloud services, sales, and customer success.
NigeriaWhat I'm looking for
I am a technical customer support engineer with broad experience in cloud services, device troubleshooting, and customer-facing sales roles. I combine hands-on technical troubleshooting for OneDrive/SharePoint and connected devices with strong customer relationship management and sales performance.
Across roles at Tek Experts, Petcube and TechStyle/Global Fidelis, I delivered advanced technical support for enterprise and consumer products, managed escalations, automated support workflows with PowerShell and supported omnichannel ticketing systems like Zendesk, Jira and Salesforce.
I am proactive, target-oriented and collaborative, with a history of improving processes, contributing to knowledge bases, and driving retention through strong client relationships and clear communication.
Experience
Work history, roles, and key accomplishments
Brand Ambassador / Sales Consultant
TechStyle - Global Fidelis
Jan 2024 - Present (1 year 10 months)
Acted as brand ambassador driving VIP membership recruitment, exceeding sales KPIs, building CRM relationships, and aligning in-store and online experiences to boost retention.
Technical Support Engineer
Petcube
Jan 2022 - Jan 2024 (2 years)
Served as first technical contact for customers across ~18 countries, delivering advanced troubleshooting, managing escalations via Jira, and resolving device, subscription and order issues across retail channels.
Technical Support Engineer
Tek Experts
Jan 2019 - Jan 2022 (3 years)
Provided advanced support for Microsoft 365 (OneDrive/SharePoint), resolved escalated enterprise issues, automated tasks with PowerShell, and coordinated with QA/Operations to drive resolutions.
PRMonitored IT compliance, deployed infrastructure, configured workstations, and delivered end-user training and technical resolutions to meet organizational needs.
IT/Customer Support Representative
Ministry of Establishment, Training and Pensions
Nov 2012 - Mar 2013 (4 months)
Provided help desk support for connectivity and hardware issues, performed workstation setups, cable crimping, and consolidated pensioners' data for the ICT team.
Education
Degrees, certifications, and relevant coursework
YTYaba College of Technology
Computer Sciences
2012 - 2017
Studied Computer Sciences at Yaba College of Technology from 2012 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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