Omowumi Ogueyungbo

I’m a Customer Service Representative experienced handling high-volume inbound and outbound communication with a focus on resolving customer inquiries and documenting call outcomes accurately in CRM and tracking systems. I bring empathetic, professional support and strong data entry accuracy to every interaction.

In my Customer Service Agent role at Etisal Building, Technology Park – Maadi, Cairo, I responded to inquiries, assisted with complaints and troubleshooting, and followed internal workflows to ensure consistent service delivery. I also escalated complex issues to internal teams and maintained follow-up until resolution.

Most recently, as a Cold Caller / Appointment Setter (Remote Contract) with Energy Efficient (Remote), I conducted high-volume outbound calls using scripts and procedures, handled objections professionally, and updated CRM records with accurate call outcomes. I’m seeking remote contract work supporting emergency preparedness outreach and resident support, leveraging tools like Zendesk, Freshdesk, Intercom, Outlook, and Microsoft Word/Excel.