Open to opportunities

Ifeoma User

@ifeomauser

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Digital Operations Specialist focused on community growth, client support, and efficient workflows.

Nigeria

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What I'm looking for

I’m looking for a role where I can own day-to-day digital operations—community management, content performance reporting, and client support—while improving workflows with tools like Canva, Notion, Slack, Google Workspace, and AI automation for productivity.

I’m a Digital Operations Specialist with a Bachelor’s degree in Public Administration, and hands-on experience across social media management, public relations, human resources support, and client service. I manage communications, design and edit graphics for digital presence, and turn community and performance data into clearer content direction.

I’ve built structured content calendars, scheduled posts to sustain consistent brand presence, and improved engagement—growing one client brand’s following by 20% and boosting engagement by 30% within 30 days using organic content strategy. I also supported HR administration through workforce scheduling, documentation management, and compliance record keeping, while maintaining professionalism in fast-paced customer-facing environments.

Experience

Work history, roles, and key accomplishments

Public Relations Officer

Edo State Waste Management Board

Jan 2025 - Jan 2026 (1 year)

Managed and monitored media coverage to support the organization’s public image. Coordinated communications with media outlets and assisted with social media content creation and scheduling, including designing and editing graphics for digital communications.

Media Monitoring Public Relations Media Relations Social Media Management Content Scheduling Client Communication

Human Resources Assistant

Anambra State Material Testing Laboratory

Jan 2024 - Jan 2025 (1 year)

Provided administrative support including workforce scheduling, documentation management, and compliance record keeping. Maintained employee files and HR documentation, and supported internal communication and conflict resolution to maintain team productivity.

Human Resources Administration Workforce Scheduling HR Documentation Employee File Management Record keeping Internal Communications Conflict Resolution

Customer Service Staff

De Ambrose Event Center

Jan 2023 - Jan 2024 (1 year)

Provided high-quality client-facing service in a fast-paced event environment. Managed client inquiries and service requests efficiently, supporting repeat bookings and upsells while maintaining professionalism under pressure.

Customer Service client support inquiry handling Service Request Management Client Communication Upselling

Social Media Manager

Photobliz Store

Jan 2025 - Present (1 year 6 months)

Built and maintained a structured content calendar and scheduled posts to sustain consistent brand presence. Increased audience engagement by 30% using data-driven content decisions, managed virtual support for community and content operations, and produced weekly performance and analytics reports to inform content strategy.

Content Scheduling Audience Engagement Content Strategy Community Management Content Creation Performance Analytics Social Media Analytics