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Mariam Oluwabusola

@mariamoluwabusola

Sales and lead qualification representative at Consumer Opportunity, screening prospects and documenting customer follow-ups.

Nigeria

Message

At Consumer Opportunity, I handle inbound and outbound calls, ask screening questions to understand customer needs, and qualify prospects for suitable next steps. I record call outcomes and follow-up actions while working toward call volume and lead qualification goals.

At Gafteq Consult, I responded to customer enquiries by phone, email, and chat. I followed up on open requests, documented customer interactions, and escalated issues when additional support was needed.

I’m familiar with Zendesk, ReadyMode, and Discord, along with Microsoft 365, Teams, and Outlook. My training also includes a Certified Full-Stack Web Developer credential.

Experience

Work history, roles, and key accomplishments

Current

Sales & Lead Qualification Representative

Current

Consumer Opportunity

Jan 2026 - Present (9 months)

Handles inbound and outbound calls, qualifies prospects, and records customer details and follow-up actions. Works toward call volume and lead qualification goals in a remote, target-focused environment.

Inbound Calls Outbound Calls Lead Qualification CRM Data Entry Call Documentation Follow up Remote Work Zendesk ReadyMode Discord Microsoft 365 Teams Outlook

Customer Service Representative

Gafteq Consult

Jan 2024 - Dec 2025 (1 year 11 months)

Responded to customer enquiries via phone, email, and chat, providing clear assistance and resolving issues. Updated records, followed up on requests, and handled complaints calmly.