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Omer Farris

@omerfarris

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I architect Dynamics 365 and Copilot automation that accelerates enterprise CRM and ERP operations.

United States

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What I'm looking for

I'm looking for a remote role where I can lead enterprise Dynamics 365 and Power Platform architecture, build Copilot-driven automation, guide cross-functional teams, and deliver measurable CRM and ERP outcomes.

At Queue Associates, I lead architecture for Dynamics 365 CRM, Finance & Operations, Business Central, and Power Platform engagements supporting more than 2,800 concurrent users. I design scalable Dataverse and ERP data models for complex, multi-business-unit environments.

I deploy Copilot Studio agents and Microsoft Copilot integrations across Sales, Service, Finance, and Business Central. My multi-agent automation reduced manual case triage and reconciliation by 40%, cut handoffs by 33%, and improved SLA and close compliance by 25%.

Previously at Hitachi Solutions America and RSM US, I delivered and developed multi-module Dynamics 365 implementations for manufacturing, healthcare, and other enterprise clients. I built Power Apps, Power Automate workflows, AI Builder models, Power BI dashboards, integrations, and custom CRM, X++, AL, and JavaScript extensions.

I translate cross-department requirements into unified CRM and ERP architectures, lead delivery teams, and improve release reliability through Azure DevOps ALM. Across my work, I’ve reduced reconciliation errors by 42%, shortened release cycles from three weeks to five days, and guided full-lifecycle Dynamics 365 rollouts.

Experience

Work history, roles, and key accomplishments

Current

Dynamics 365 Multi-Module Solution Architect

Current

Queue Associates

Jan 2023 - Present (3 years 8 months)

Lead solution architecture across Dynamics 365 CRM, Finance & Operations, Business Central, and Power Platform engagements, designing scalable Dataverse and ERP data models supporting 2,800+ concurrent users. Architected and deployed Copilot Studio agents and Microsoft Copilot integrations, reducing manual case triage and reconciliation time by 40% and improving SLA compliance by 25%.

Dynamics 365 Dataverse ERP Power Platform CoPilot Studio Azure Data Factory Dual Write Implementation Azure DevOps ALM Agile Scrum Stakeholder Management

Senior Dynamics 365 Consultant (CRM / F&O / Business Central)

Hitachi Solutions America, Ltd.

Aug 2020 - Dec 2022 (2 years 4 months)

Delivered techno-functional implementations across Dynamics 365 Sales, Customer Service, Field Service, Finance, Supply Chain Management, and Business Central for mid-market clients. Built custom Power Apps and Power Automate flows, reducing dispatch time by 29% and saving an estimated 19 hours per week of manual data entry.

Dynamics 365 PowerApps Power Automate AI Builder Power BI Dataverse ERP CRM UAT Fit Gap Analysis

Dynamics 365 Developer (CRM / F&O / Business Central)

RSM US LLP

Jun 2018 - Jul 2020 (2 years 1 month)

Developed custom plugins, X++ extensions, AL extensions, and JavaScript web resources across Dynamics 365 CRM, Finance & Operations, and Business Central. Performed data migrations from legacy systems into Dataverse and Dynamics 365 using SSIS, DMF, and RapidStart Services with zero critical data loss.

Dynamics 365 JavaScript Power Automate SharePoint Outlook Microsoft Teams SSIS DMF RapidStart Dataverse

Dynamics 365 Functional/Technical Analyst

Turnkey Technologies, Inc.

Jul 2015 - May 2018 (2 years 10 months)

Configured Dynamics 365 Sales, Customer Service, Finance, and Business Central modules, including forms, views, business rules, and dashboards. Executed regression and UAT testing, resolving over 145 pre-production defects and achieving a 97% user adoption rate within 90 days.

Dynamics 365 Configuration Requirements Gathering Functional Design Regression Testing UAT Production Support End User Training