Open to opportunities

Omar Mohamed

@omarmohamed

Message

Experienced German teacher and Microsoft 365 support specialist.

Egypt

Message

What I'm looking for

I am looking for opportunities that allow me to leverage my language skills and technical expertise in a supportive and collaborative environment.

My name is Omar Elhosary, and I am a dedicated professional with extensive experience in teaching the German language and providing customer support for Microsoft 365 products. I have a strong educational background, having graduated from Al-Azhar University with a degree in German language and literature, and I hold several teaching licenses in Germany.

Throughout my career, I have worked in various roles, including as a German teacher at multiple centers and as a customer service agent for Amazon. My recent experience as a freelancer has allowed me to further hone my skills in providing support for Microsoft 365, particularly in addressing issues related to Exchange. I am passionate about language education and technology, and I strive to make a positive impact in every role I undertake.

Experience

Work history, roles, and key accomplishments

Current

Freelancer - Support Specialist

Current

Upwork

Mar 2024 - Present (1 year 2 months)

Provided freelance support for Microsoft 365 Cloud account issues, leveraging expertise in German language and technical support.

Freelancing Technical Support German Client Communication

German Teacher

IKEB GmbH

Jan 2024 - Mar 2024 (2 months)

Instructed integration courses for foreigners, focusing on language acquisition and cultural integration.

Teaching Integration Curriculum Development Communication Skills

Support Specialist

Concentrix for Microsoft 365

Apr 2021 - Jan 2024 (2 years 9 months)

Supported German-speaking clients with Microsoft 365 Cloud account issues while also teaching German at Das Gut.

Customer Support Technical Troubleshooting German Teaching

Customer Service Agent

Concentrix for Amazon

Oct 2017 - Apr 2021 (3 years 6 months)

Provided German-speaking customer support for Amazon, addressing inquiries and resolving issues related to products and services.

Customer Service Problem Solving Communication Skills German Conflict Resolution

German Teacher

Axon and das Gut Centers

Jul 2015 - Sep 2017 (2 years 2 months)

Taught German language to students, focusing on language skills and cultural understanding. Developed lesson plans and assessed student progress.

German Lesson planning Assessments Communication Skills

Education

Degrees, certifications, and relevant coursework

Goethe Institute, Cairo

C1 Certificate, German Language

2023 - 2023

Achieved a C1 certificate in German Language, demonstrating advanced proficiency in the language.

Helwan University

General Educational Diploma, Education

2015 - 2019

Completed a General Educational Diploma, enhancing pedagogical skills and educational methodologies.

Al-Azhar University

Bachelor of Arts, German Language and Literature

2011 - 2015

Grade: Very Good

Studied German language and literature at the Faculty of Languages and Translation, focusing on the intricacies of the German language and its cultural context.