At ListKit.io, I moved from part-time billing support into a full-time role covering customer success, onboarding, and revenue recovery. I designed a Pre-Onboarding process and ran calls with customers who had missed the standard onboarding flow.
I recovered $161,000 in failed payments by building a recovery process from scratch and addressing the customer issues behind many failed charges. I also tracked recovery KPIs and reported recovery rate, MRR saved or lost, and at-risk revenue.
At Secret Sushi, Inc., I created social media posts and other visual content using Canva. Earlier, as an Administration Assistant at Enorth Gaming Lounge, I handled daily operations, technical issues, and front-line customer service.
