omar bakri
@omarbakri
Detail-oriented customer service representative with extensive experience.
United KingdomWhat I'm looking for
I am a dedicated Customer Service Representative with extensive experience in handling inbound calls and resolving customer inquiries across various industries. My commitment to delivering exceptional service is complemented by strong communication, problem-solving, and multitasking abilities, particularly in high-pressure environments.
In my role at Hinduja Global Solutions, I provided technical support for Shell Energy Broadband, assisting customers with account-related issues and ensuring prompt resolutions. My experience at Sitel involved managing sensitive healthcare inquiries, where I communicated essential information with empathy and professionalism. I take pride in fostering positive customer relationships and consistently meeting performance goals.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Hinduja Global Solutions
Dec 2020 - Aug 2024 (3 years 8 months)
As a Customer Service Representative for Shell Energy Broadband, I handled inbound customer calls and resolved various broadband-related inquiries, including technical support and account issues. I created detailed service tickets to document customer requests and problems, ensuring prompt and effective solutions.
I worked as a Customer Service Representative within an NHS-based role, handling inbound calls from patients for booking, rescheduling, or canceling healthcare appointments. My responsibilities included communicating essential information about NHS services and updating patient records accurately.
Education
Degrees, certifications, and relevant coursework
Imperial West Academy
A-Levels, Mathematics, Chemistry, Biology
Achieved A, B, B in A-Level Mathematics, Chemistry, and Biology respectively. This rigorous program developed strong analytical and problem-solving skills.
Hurlingham and Chelsea School
GCSE, General Studies
Achieved 8 A*-B grades, including Mathematics and English. This foundational education provided a strong academic base across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
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