At CONCENTRIX, I currently lead a specialized hiring program for a Fortune Global technology-enabled logistics organization, with more than 350 employees and up to 14 direct Team Leaders. I own operational governance, staffing strategy, and financial performance.
I was selected as the only Operations Manager-level facilitator for the “Aspire to be Operations Manager” leadership development program. I also use Microsoft Power Automate and Microsoft Copilot to improve reporting, productivity, and decision-making.
On the German-market account for one of the world’s largest online retailers, I progressed from Customer Service Advisor to Mentor and then Team Leader. I contributed to the successful launch of the Hurghada site and was recognized as a Compliance Subject Matter Expert, maintaining a flawless compliance record.
As Senior Team Leader for a fast-growing Chinese e-commerce account, I built succession pipelines and leadership coaching strategies during a period of rapid expansion. I presented WBRs, MBRs, and QBRs to clients and country leadership, while sustaining shrinkage and attrition below 5%.
