Olwethu Gumede

I've supported customers across call centre, hospitality, academic support, and public-facing environments, handling enquiries, resolving issues, and maintaining accurate records.

At Ngebese Financial Services, I handled high-volume inbound calls, identified customer needs through active listening, recommended appropriate solutions, and followed up consistently. I also managed complaints, basic objections, customer notes, and multiple interactions while following established processes.

As a Geography tutor at Zethembe Learning Academy, I managed ongoing student and parent communication, tracked progress, and tailored support plans that contributed to a 15% increase in pass rates. I created learning materials aligned with the CAPS curriculum and kept multiple priorities organised.

My experience at Surf Riders Café strengthened my ability to deliver friendly service under pressure, resolve concerns quickly, and manage several customer needs accurately. I'm comfortable working independently, learning new systems, and supporting customers through phone, email, SMS, and in-person communication.