OLVIN SOZA

At HelloAlpha, I support patients navigating telemedicine services, coordinating appointments, prescription refills, follow-ups, chronic care management, and HIPAA-compliant EHR documentation.

I've also worked in cold sales and quality assurance, reviewing medical records, clinical notes, and claims data while contributing to clinical chart audits. My work combines healthcare sales, customer engagement, lead qualification, and patient advocacy.

At Manuel Antonio Chapui Psychiatric Hospital, I coordinated telemedicine-based care for more than 200 patients monthly, scheduled over 250 annual appointments with 95% adherence, and maintained 95% fulfillment accuracy for medical device and pharmaceutical orders.