Looking for a job

Oluwatimilehin Abayomi

@oluwatimilehinabayom1

Customer Operations and Revenue Associate at Herman & Wallace, improving support workflows and turning written inquiries into registrations.

Nigeria

Message

What I'm looking for

I’m looking for a senior support, team lead, or customer success role, with a focus on non-voice support through chat and email.

At Herman & Wallace, I handle end-to-end email support, qualify leads, and follow up with prospects through confirmed registration. I also manage CRM pipeline follow-ups and provide async support during live classes, including resolving Teachable and Zoom access issues.

I’ve improved ticket templates and workflows, tracked SLA targets on escalated cases, and trained new team members on CRM tools and support processes. Previously, I resolved customer inquiries and technical issues at Integrity Leads Technology and contributed to revenue growth at Critical Path Limited Initiative.

Experience

Work history, roles, and key accomplishments

Current

Customer Operations and Revenue Associate

Current

Herman & Wallace

Apr 2025 - Present (1 year 6 months)

Own end-to-end email support for client inquiries, drive revenue by qualifying leads and preparing invoices, and manage the sales pipeline in CRM. Handle escalated cases, train new team members, and implement workflow improvements.

Email Support CRM Salesforce Zendesk Teachable Zoom SLA Tracking Process Improvement Training Pipeline Management

Customer Support Specialist

Integrity Leads Technology

Oct 2023 - Apr 2025 (1 year 6 months)

Resolved customer inquiries and technical issues via inbound calls and support tickets, managed ticket queues, and maintained accurate documentation in the CRM. Proactively followed up with customers to ensure satisfactory outcomes.

Customer Support Ticketing Systems CRM Call Handling Documentation Follow up

Client Support Advisor

Critical Path Limited Initiative

Jun 2022 - Oct 2023 (1 year 4 months)

Led client support initiatives, identified and pursued new business opportunities contributing to a 25% increase in revenue, and developed strong client relationships fostering a 20% growth in business prospects.

client support Business Development Relationship Management Revenue Growth