Open to opportunities

Oluwashola Bayode

@oluwasholabayode

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Customer service and retention specialist driving client acquisition and satisfaction.

Nigeria

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What I'm looking for

I seek a customer-focused role where I can use CRM expertise and communication skills to drive retention, client acquisition, and team collaboration.

I am a customer service and retention specialist with over three years of hands-on experience in client acquisition, support, and retention. I consistently leverage CRM systems to improve client satisfaction and operational efficiency.

At Student Ports Ltd, I independently managed outreach and onboarding, signing up over 25 clients in two months through professional communication and strategic follow-up. I run effective virtual meetings and maintain ongoing lead engagement via calls and email.

In prior roles at Prime Hire, Terra Kulture Group, SS Dental Clinic and Hoshis Tech, I combined CRM proficiency, research insights and cross-team collaboration to resolve customer issues, streamline scheduling, and support product/service improvements. I prioritize empathy, active listening and timely resolution.

I am results-oriented, adaptable to technical tools like Zendesk and HubSpot, and focused on driving customer loyalty and retention while contributing to broader organizational goals.

Experience

Work history, roles, and key accomplishments

Customer Sales Acquisition Specialist

Student Ports Ltd

Mar 2025 - Jun 2025 (3 months)

Acquired over 25 clients in a two-month period through professional outreach and Zoom meetings, managed lead communications, and met targets operating independently.

CRM Lead Generation Sales Calls Relationship Building

Customer Support and Retention Specialist

Prime Hire

Mar 2024 - Mar 2025 (1 year)

Used CRM tools to manage client data and improve satisfaction, coordinated scheduling and follow-ups, and contributed to cross-team initiatives to boost retention.

CRM Customer Retention Data Management Scheduling Cross Functional Collaboration Troubleshooting

Learning Support Officer

Terra Kulture Group

Oct 2022 - Nov 2023 (1 year 1 month)

Managed student inquiries and complaints across communication channels, organised tasks to meet deadlines, and supported cross-team strategic goals while promoting a positive public image.

Communication Public Relations

Customer Service Representative

SS Dental Clinic

Jan 2022 - Sep 2022 (8 months)

Managed patient requests and appointment scheduling, maintained accurate records with bi-monthly follow-ups, and engaged patients via phone, email and social media.

Scheduling Record keeping Time Management

Research Assistant

Hoshis Tech

Oct 2021 - Dec 2021 (2 months)

Conducted research on systems improvements, integrated client feedback into product changes, and collaborated with technical teams to enhance services through weekly strategy sessions.

Research Collaboration Systems Change Technical Communication