Open to opportunities

oluwaseyi Ayokunle

@oluwaseyiayokunle

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Medical student and customer service expert blending clinical training with operations and Salesforce experience.

Georgia

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What I'm looking for

I am seeking roles that leverage my medical training and customer service/operations experience, offering growth in clinical operations, Salesforce administration, or healthcare customer experience.

I am a dedicated medical student with practical experience in customer-facing roles and a strong foundation in healthcare knowledge. I combine clinical training with years of delivering high-quality customer service under pressure.

My background includes Salesforce integration and automation for an airline, live game presenting, and hands-on customer support roles that improved operational efficiency and customer satisfaction. I design dashboards, reports, and workflows to enable data-driven decisions.

I have run a catering business, trained teams, and managed social media to build repeat customers, demonstrating entrepreneurship and leadership. I also contribute to medical research and outreach through membership in the American Medical Students Association.

I bring adaptability, strong communication, technical proficiency, and problem-solving skills to roles that bridge patient care, operations, and customer experience, and I seek positions where I can apply both medical knowledge and service operations expertise.

Experience

Work history, roles, and key accomplishments

Current

Owner

Current

Expensive Spicy Chicken

May 2019 - Present (6 years 4 months)

Operated a catering business providing private event services, mentored junior chefs, and developed social media strategy to grow a loyal organic customer base.

Catering Team Leadership Social Media Marketing Mentoring Customer Acquisition Operations Client Relations

Current

Member

Current

American Medical Students Association

May 2019 - Present (6 years 4 months)

Contributed to healthcare research and participated in outreach events to support community health initiatives and medical education activities.

Research Outreach Community Engagement Medical Education Event Participation Collaboration

Sales Force Expert

Condor Airlines

Oct 2019 - Jul 2025 (5 years 9 months)

Integrated Salesforce with airline booking systems and third-party tools to improve operational efficiency and customer experience; automated key business processes to reduce manual tasks and increase productivity.

Salesforce Automation)Technical Support Workflow Design Training Customer Experience

Senior Customer Care Consultant

Teleperformance

May 2024 - May 2025 (1 year)

Handled ticket purchases, reservations, itinerary changes, and passenger inquiries, resolving complaints and coordinating rebookings to maintain high service levels in a high-volume contact center.

Customer Service Reserving Communication Escalation Management Coordination Prioritization Passenger Support

Game Presenter

Evolution Gaming

Jun 2022 - Apr 2024 (1 year 10 months)

Presented live casino table games and engaged players during sessions, delivering competent customer care and contributing to a seamless player experience.

Customer Care Communication Live Streaming Multitasking

Customer Service Representative

DSPRO

Dec 2022 - Mar 2024 (1 year 3 months)

Responded to customer inquiries, assessed needs, coordinated dispatch of locksmiths, maintained service records, and collaborated on emergency responses to ensure timely resolutions.