Open to opportunities

oluwakemi oludayo

@oluwakemioludayo

Message

People Operations Associate building compliant, human employee experiences across distributed teams.

Nigeria

Message

What I'm looking for

I’m looking for a remote-first People Operations role where I can own end-to-end employee lifecycle work, improve HR governance with analytics, and partner with leaders to turn employee feedback into action—staying compliant and human.

I’m a People Operations Associate with 1.5+ years supporting a distributed workforce across Africa, Europe, and North America in a remote-first health-tech environment. I bring a combined 4 years of customer-facing and stakeholder-management experience, which helps me run people operations that are both operationally strong and employee-centered. I’m skilled across the full employee lifecycle—recruitment, onboarding, benefits, engagement, performance, and offboarding—while building governance-minded systems that stand up to audit.

In my current role, I coordinate end-to-end onboarding and dignified offboarding, serve as the first point of contact for employee relations, and partner with leaders on multi-country HR policy and compliance. I also build and maintain People Ops trackers and HR reporting/metrics, and I run the eNPS survey cycle end-to-end in BambooHR to turn feedback into leadership action. Selected achievements include redesigning the Staff Benefits Policy with Life Event and New Parent Support provisions, managing 7+ financial wellness partnerships using comparative evaluation frameworks, coordinating a group personal accident insurance rollout across Nigeria and Uganda, and designing life event benefit disbursement tracker controls.

Experience

Work history, roles, and key accomplishments

Current

People Operations Associate

Current

Maisha Meds

Feb 2025 - Present (1 year 5 months)

Support end-to-end people operations for a remote-first health-tech organization, including recruitment, onboarding/offboarding, employee relations, benefits administration, performance management, HR policy/compliance, HR reporting, and employee engagement (eNPS). Led initiatives such as a staff benefits policy redesign and governance trackers for life event benefits.

Customer Experience Associate

Maisha Meds

Feb 2023 - Feb 2025 (2 years)

Managed a portfolio of pharmacy, PPMVs, and clinic partners using CRM tools to track interactions, resolve escalations, and monitor adoption. Partnered with product and operations teams to translate customer feedback into improvements and supported onboarding/retention initiatives to improve partner satisfaction.

Escalation Handling Customer Feedback Analysis Onboarding Feature and Process Improvement Collaboration

Sales Engineer

Paasam Technical Services

Apr 2021 - Feb 2023 (1 year 10 months)

Prepared and delivered technical product presentations to drive sales conversion and account renewals. Generated sales leads through follow-ups and order management, coordinated delivery logistics, escalated customer grievances with proposed solutions, and supported social media content for service awareness.

Technical Presentations Renewals Sales Lead Generation Follow up Order Management Solution Proposing Social Media Content

Customer Service Officer

Kemafem Investments Ltd

Jan 2019 - Feb 2020 (1 year 1 month)

Handled multi-channel client communications, identified property requirements, and maintained high satisfaction rates. Maintained CRM records of transactions, enquiries, and complaints to support service efficiency and issue resolution.

Client Communication Complaint Handling Property Requirements Identification