Oluwakemi Adeola
@oluwakemiadeola
Business development and customer experience professional driving client acquisition and revenue growth.
NigeriaWhat I'm looking for
I am a business development and customer experience professional with over five years' experience in client acquisition, account management, customer support, sales, and event operations. I consistently generate leads, develop compelling proposals and presentations, and build long-lasting client relationships that drive retention and revenue.
I have managed portfolios, resolved complex customer issues, overseen event delivery from concept to completion, and handled budgeting and reporting to ensure profitable outcomes. My background includes remote customer support, in-person sales roles at financial institutions, and leadership in event planning and execution.
I am committed to delivering high-quality service through clear communication, cross-functional collaboration, and continuous improvement, supported by formal training in customer experience, business leadership, and hospitality management.
Experience
Work history, roles, and key accomplishments
Business Development Manager
Rekade Events
Oct 2023 - Present (2 years 3 months)
Identify and pursue new clients and business opportunities, create event proposals and pitches, and manage budgets and reports to ensure profitable event delivery and high client satisfaction.
Customer Service Officer
Asha Mic Global Nigeria Ltd.
Jan 2023 - Sep 2023 (8 months)
Managed customer accounts, monitored cash flow, resolved billing queries, maintained consignment records, and strengthened key-client relationships through consistent communication.
Customer Service Representative
Trade Depot PLC
Mar 2021 - Oct 2021 (7 months)
Handled 100+ daily inbound/outbound calls, resolved complaints, guided customers on app usage, managed portfolios, and upsold products to achieve high retention.
Business Development Executive
O.A Events Planning and Management
Jan 2020 - Mar 2021 (1 year 2 months)
Maintained client relationships, coordinated with teams and vendors to deliver high-quality events, conducted market research, and prepared persuasive presentations and proposals.
APSales Champion
Access Bank Plc
Apr 2019 - Dec 2019 (8 months)
Opened new customer accounts, drove deposit mobilization, pursued new business leads, and met weekly sales targets while providing after-sales support to build loyalty.
Direct Sales Executive
Diamond Bank Plc
Jul 2018 - Mar 2019 (8 months)
Promoted banking products, opened accounts, activated mobile/USSD services, and ensured excellent onboarding experiences for new clients.
Education
Degrees, certifications, and relevant coursework
RSRome Business School
Master's in Tourism and Hospitality Management, Tourism and Hospitality Management
Pursuing a Master's in Tourism and Hospitality Management at Rome Business School (in view).
BUBowen University
Bachelor of Science, Economics
Completed a Bachelor of Science in Economics at Bowen University, Iwo, Osun State.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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