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Oluwajoba User

@oluwajobauser

Message

I resolve high-volume travel and aviation support requests across chat, email, and ticketing.

Nigeria

Message

What I'm looking for

I'm looking to apply my travel-technology support, customer success, and bilingual service experience to resolve complex customer issues, improve support workflows, and build lasting client relationships.

I've supported customers and travel agents at Intraverse, resolving 100+ weekly requests across Zendesk, Freshdesk, Amadeus, Sabre, Galileo/Travelport, and NDC. I maintain 95%+ SLA compliance while troubleshooting booking, inventory, ticketing, hotel supply, and tour packaging issues.

I've also managed executive charter bookings at Revilo Aerospace and delivered freelance customer support, QA, and English–Yoruba localization for US-based clients. I bring calm, empathetic escalation handling and bilingual support that helps retain customer relationships.

Experience

Work history, roles, and key accomplishments

Current

Freelance Customer Support & QA

Current

Upwork/Fiverr

Jan 2022 - Present (4 years 8 months)

Delivered customer support and QA testing for US-based clients, including English–Yoruba localization and language QA. Maintained client satisfaction across independently managed projects alongside full-time roles.

Customer Support QA Testing Localization English Yoruba Client Management

Customer Care / Technical Operations Support

Intraverse

Sep 2023 - Mar 2026 (2 years 6 months)

Managed 100+ weekly customer and travel agent requests via Zendesk and Freshdesk, integrated with Amadeus, Sabre, Galileo/Travelport, and aggregator tools. Maintained 95%+ SLA compliance and reduced repeat ticket volume by identifying recurring failure patterns.

Zendesk Freshdesk Amadeus Sabre Galileo Travelport Plus NDC SLA Management Issue Tracking Escalation Management Customer Support Ticket Pipelines

Charter Sales Representative

Revilo Aerospace Limited

Jan 2022 - Sep 2023 (1 year 8 months)

Managed executive jet and helicopter charter bookings, advising clients on pricing, scheduling, and itinerary options. Coordinated with suppliers and flight crews to resolve scheduling conflicts and service requirements.

Charter Sales Customer Service Scheduling itinerary planning Supplier Coordination Communication Skills