Oluwajoba User
@oluwajobauser
I resolve high-volume travel and aviation support requests across chat, email, and ticketing.
NigeriaWhat I'm looking for
I've supported customers and travel agents at Intraverse, resolving 100+ weekly requests across Zendesk, Freshdesk, Amadeus, Sabre, Galileo/Travelport, and NDC. I maintain 95%+ SLA compliance while troubleshooting booking, inventory, ticketing, hotel supply, and tour packaging issues.
I've also managed executive charter bookings at Revilo Aerospace and delivered freelance customer support, QA, and English–Yoruba localization for US-based clients. I bring calm, empathetic escalation handling and bilingual support that helps retain customer relationships.
Experience
Work history, roles, and key accomplishments
Freelance Customer Support & QA
Upwork/Fiverr
Jan 2022 - Present (4 years 10 months)
Delivered customer support and QA testing for US-based clients, including English–Yoruba localization and language QA. Maintained client satisfaction across independently managed projects alongside full-time roles.
Customer Care / Technical Operations Support
Intraverse
Sep 2023 - Mar 2026 (2 years 6 months)
Managed 100+ weekly customer and travel agent requests via Zendesk and Freshdesk, integrated with Amadeus, Sabre, Galileo/Travelport, and aggregator tools. Maintained 95%+ SLA compliance and reduced repeat ticket volume by identifying recurring failure patterns.
Charter Sales Representative
Revilo Aerospace Limited
Jan 2022 - Sep 2023 (1 year 8 months)
Managed executive jet and helicopter charter bookings, advising clients on pricing, scheduling, and itinerary options. Coordinated with suppliers and flight crews to resolve scheduling conflicts and service requirements.
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Oluwajoba hasn't added their education
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