Open to opportunities

Oluwadamilare Idris

@oluwadamilareidris

Message

I provide technical support and CAD-driven fire system solutions that improve service quality and user experience.

United States

Message

What I'm looking for

I’m looking for a role where I can combine technical support with CAD and fire safety systems, improve SOPs and user experience, and coach teams—while using data to drive dependable outcomes and continuous operational improvement.

I help teams deliver reliable fire safety outcomes through strong technical support, programming, and CAD operations. At Johnson Controls, I create CAD drawings for fire alarm and low-voltage schematics, support national work projects for system design and implementation, and develop accessible technical support resources that improve user experience and satisfaction.

I also strengthen operations through standard operating procedures and cross-functional communication—acting as an intermediary between customers and technical support teams when needed. Previously, I improved repair success rates as a Repair Technician, and at Amazon I advanced QA and inventory accuracy by simplifying QA processes to reduce new bin mistakes by 99.5%, executing cycle counts, and analyzing data to correct errors before submission to leadership.

Experience

Work history, roles, and key accomplishments

Current

Technical Support & CAD Ops

Current

Johnson Control International

Apr 2022 - Present (4 years 2 months)

Developed accessible technical support resources and served as an intermediary between customers and technical support teams to improve user experience and service consistency. Created CAD drawings for fire alarm and low-voltage electrical schematics and supported national projects designing, analyzing, and implementing fire safety systems.

Technical Support CAD Design Fire Alarm Systems Electrical Schematics Standard Operating Procedures Fire Alarm Design Troubleshooting

Repair Technician

Epson America, Inc.

Feb 2020 - Apr 2022 (2 years 2 months)

Performed equipment repairs by using diagnostic tools and conducting partial or complete dismantling to replace damaged components and restore functionality. Managed repair supply inventories, ordered parts, and improved repair success rates through advanced troubleshooting.

Equipment Repair Diagnostics Troubleshooting Inventory Management

Problem Solver (ICQA)

Amazon

Jun 2014 - Feb 2020 (5 years 8 months)

Improved QA productivity by simplifying processes and minimizing new bin mistakes by 99.5% through inventory audits and cycle counts. Identified root causes, executed compliance checks, and used tickets and internal data systems to reduce inventory errors and support operational accuracy.

Quality Assurance Cycle Counts Root Cause Analysis Warehouse operations