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Olivia Chen

@oliviachen

I build secure, automated cloud platforms and reliable Linux infrastructure at enterprise scale.

United States
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At IBM, I own infrastructure security and automation for 20,000+ endpoints, building Terraform and Ansible workflows that automate patching and compliance across 3,000+ servers. I’ve secured 500+ AWS EC2 workloads, integrated security checks into Jenkins pipelines, and reduced critical and high-risk CVEs by more than 60%.

I’ve also supported regulated clinical research systems at Howard University Hospital, led AWS migrations that reduced infrastructure costs by about 30%, and maintained mission-critical Linux environments at Tangerine and Montgomery College. I focus on practical automation, proactive monitoring, root-cause analysis, and repeatable operational runbooks that keep production systems available.

Experience

Work history, roles, and key accomplishments

AS

Lead DevOps Engineer

AIS (Applied Information Sciences)

Jan 2024 - Jul 2026 (2 years 6 months)

Architected and optimized AWS Infrastructure as Code using Terraform, AWS CDK, and CloudFormation. Improved reliability and cost efficiency, reducing cloud costs by 40%.

IBM logoIB

Senior DevOps Engineer

May 2022 - Jun 2026 (4 years 1 month)

Owned infrastructure security and automation for 20,000+ endpoints, reducing critical CVEs by 60%+ and building Terraform/Ansible IaC for 3,000+ servers. Managed 500+ AWS EC2 workloads, integrated security into Jenkins pipelines, and maintained 99.9% uptime with monitoring and incident response.

HH

Senior Linux System Administrator and Database Manager

Howard University Hospital

Dec 2020 - Apr 2022 (1 year 4 months)

Managed 50+ Linux servers and AWS workloads for regulated clinical research, achieving 98% patch compliance and leading migration to AWS with 30% cost reduction. Reduced downtime by 40% through proactive monitoring and alert tuning.

SL

Cloud Engineer

Server Management Services LLC

Jun 2007 - Jul 2019 (12 years 1 month)

Delivered cloud engineering and UNIX/Linux administration services across enterprise client engagements. Managed system builds, patching, storage integrations, and operational support.

MC

Junior Linux Administrator

Montgomery College

Mar 2018 - Nov 2018 (8 months)

Supported 500+ users and 50+ Linux systems, resolving 95% of Tier 1/2 tickets within SLA. Administered systems with Kickstart and OS hardening, and automated maintenance tasks using cron.

IB

Unix Administrator - Client Engagement

IBM

May 2013 - Dec 2013 (7 months)

Set up VMware and IBM VIO environments, installed RedHat Linux and AIX virtual machines, and supported EMC and IBM storage.

IB

Senior UNIX System Administrator - Client Engagement

IBM

Mar 2010 - May 2013 (3 years 2 months)

Administered AIX, configured Network Installation Manager (NIM), upgraded systems from AIX 6.1 to 7.1, applied patches, and supported network-shared filesystems.

WF

AIX Administrator - Client Engagement

Wells Fargo

Jul 2007 - Feb 2008 (7 months)

Performed production system builds and day-to-day AIX system administration.

Education

Degrees, certifications, and relevant coursework

University of Maryland Global Campus logoUC

University of Maryland Global Campus

Bachelor of Science, Computer Networking and Cybersecurity

2019 - 2021

Pursued a Bachelor of Science in Computer Networking and Cybersecurity, focusing on network security and information technology.

Montgomery College logoMC

Montgomery College

Associate Degree, Cyber Security

2017 - 2019

Earned an Associate Degree in Cyber Security, building foundational knowledge in cybersecurity principles.

KC

Kingston College

Associate's Degree, Computer and Information Systems Security/Information Assurance

2003 - 2005

Associate's Degree in Computer and Information Systems Security/Information Assurance from Kingston College.

JU

Jawaharlal Nehru Technological University

Bachelor's Degree, Electrical, Electronics and Communications Engineering

1998 - 2002

Bachelor's Degree in Electrical, Electronics and Communications Engineering from Jawaharlal Nehru Technological University.

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