Oleksandra Sheptunova

Act as a coordination point between customers, Sales & Accounting operations, Support, Business Analysis, Product, and Development, ensuring that requirements, ownership, dependencies, and next steps are clearly documented. Manage several parallel workstreams from request intake and prioritization through execution, testing, customer communication, and closure.

Managed approximately 30 customer requests per day by phone and email, identified customer needs, explained SaaS services, supported onboarding, prepared proposals, and maintained accurate account and billing records. Created tailored service presentations and communicated product value, pricing, trial periods, and available discounts to a warm B2B customer base.

Coordinated time-sensitive cases across Europe and Asia with clinics, insurers, patients, and relatives, balancing multiple stakeholders, documentation requirements, deadlines, and service quality. Managed cases end to end, from initial request and provider coordination through treatment documentation and patient repatriation, maintaining accurate records in 1C CRM.

Bachelor's Degree in Fine Arts from Odessa State Academy of Civil Engineering and Architecture, completed in 2018.