olamipo osho

Provide customer service support to retailers, dealers, and distributors by explaining co-op and incentive program rules, requirements, and timelines. Guide dealers through the claims and reimbursement process and review submissions for accuracy and compliance.

Handle high volume inbound and outbound calls using Genesis Cloud and Avtex, assisting members with dental insurance coverage and benefits. Access patient information and communicate coverage details clearly.

Supported clients through estate settlement and power of attorney processes, reviewed legal documentation, and managed complex financial transactions. Served as primary contact for escalated inquiries and mentored team members.

Delivered customer service through high-volume inbound calls, resolving account and transaction inquiries. Assisted with account opening and maintenance, explained financial products, and met performance metrics.

Assisted with month-end close and accounting duties, participated in process improvement initiatives, and communicated with departments and vendors to resolve payment issues.

Worked with travel agents and customer service to obtain invoicing information, created customized billing solutions, and minimized payment delays to enhance cash flow.

Provided high quality customer service and resolved issues timely, built rapport with customers, and provided feedback to management for policy improvements.

Entered invoice data into the accounting system, responded to supplier queries, and ensured invoice accuracy to avoid payment delays and disputes.

Completed a BTEC Business Diploma Level 2 at Enfield College in London, UK, in March 2012.