Olaide Owolabi
@olaideowolabi1
I help health-service clients resolve issues, renew accounts, and stay engaged.
NigeriaWhat I'm looking for
At Hygeia HMO, I serve as the primary contact for clients, helping them navigate services, resolve concerns, and follow escalations through to resolution. I investigate recurring issues, identify patterns, and share customer insights that support better service delivery and decision-making.
Previously, I managed customer inquiries, account issues, renewals, and retention initiatives at International Health Management Services. At Sterling Health HMO, I supported high-volume customer requests while building trust through clear information, consistent follow-up, and solution-focused support.
I bring over five years of customer success and client experience work, with a practical, curious approach to problem-solving and cross-functional collaboration. I also mentor young professionals on workplace communication, career growth, and professional development.
Experience
Work history, roles, and key accomplishments
Retention Manager / Client Relationship Manager
Hygeia HMO
Apr 2022 - Present (4 years 5 months)
Serve as the primary point of contact for clients, helping them navigate services and resolve concerns quickly and effectively. Investigate recurring customer issues, identify patterns, and recommend improvements that enhance service delivery.
Client Service Executive
International Health Management Services
Oct 2021 - Mar 2022 (5 months)
Managed customer inquiries and account-related issues across multiple communication channels. Worked closely with internal departments to resolve service and payment-related concerns.
Customer Support Executive
Sterling Health HMO
Jun 2018 - Sep 2021 (3 years 3 months)
Assisted customers with inquiries, service requests, and issue resolution. Built trust with customers by providing clear information and consistent follow-up.
Education
Degrees, certifications, and relevant coursework
International University of Applied Sciences, Germany
Bachelor of Arts, International Management
2025 -
Pursuing a Bachelor of Arts in International Management.
Ladoke Akintola University of Technology
Bachelor of Technology, Accounting
Grade: Second Class Upper
Earned a Bachelor of Technology with honors in Accounting, achieving Second Class Upper.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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