At Bemlah Consulting, I provide customer support across high-volume inbound and outbound calls, email, and digital channels, managing 80–120 customer interactions daily.
I handle account questions, billing and claims concerns, service requests, profile updates, documentation, appointment scheduling, and complex escalations. I gather the right information, identify root causes, research records, and work toward first-call resolution with empathy and sound judgment.
I use Zendesk and CRM records to document, track, research, and follow up on customer concerns while coordinating with Health Advisors and internal stakeholders when additional support is needed.
I bring more than five years of customer service experience, clear written and verbal communication, 56+ WPM typing, and careful handling of sensitive information under HIPAA and data-protection requirements.
