oky suzy
@okysuzy
People Operations and employee lifecycle specialist driving onboarding, compliance, and scalable processes across Africa.
KenyaWhat I'm looking for
I’m a People Operations and Employee Lifecycle professional with 10+ years of experience supporting cross-regional operations, onboarding, compliance, and workforce support across Kenya, Ghana, and Nigeria. I manage full-cycle employee lifecycle processes with a strong focus on data integrity, audit readiness, and improving operational efficiency—especially in high-growth technology environments.
At M-KOPA, I’ve progressed from Inbound Agent to Team Leader and now Senior Lead – Onboarding, Retention & Expansion. I led distributed teams across three countries, including end-to-end ownership of the Nigeria market launch, and helped drive a 34.7% increase in sales performance through activation and retention. I also build scalable onboarding workflows, support playbooks, and process automation, while collaborating cross-functionally to deliver exceptional employee and customer experiences.
Experience
Work history, roles, and key accomplishments
Managed employee and customer lifecycle initiatives across multiple markets, focusing on onboarding, adoption, retention, and expansion. Built scalable onboarding workflows and support playbooks while leading workforce scheduling controls and compliance documentation for audit readiness.
Led inbound team onboarding and operations, including structured onboarding materials and cross-regional training to improve ramp-up and early performance. Supported full-cycle recruitment for junior agents, contributed to policy/process improvement, and mentored team members while rolling out onboarding best practices.
Provided consistent inbound service performance while supporting schedule adherence monitoring and attendance-related escalations. Coordinated documentation and policy adherence processes aligned to operational compliance requirements and contributed to audit preparation through accurate record management.
Education
Degrees, certifications, and relevant coursework
College of Human Resource Management
Diploma in Human Resource Management, Human Resource Management
Grade: KNEC Distinction
Earned a Diploma in Human Resource Management, achieving a KNEC Distinction in July 2024.
Availability
Location
KenyaAuthorized to work in
Job categories
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