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Ajayi Beatrice

@ajayibeatrice

Customer Support Associate at Grey Finance resolving complex payment and account issues and sharing recurring customer insights.

Nigeria

Message

What I'm looking for

I'm seeking to grow into a senior Customer Experience role where I can use problem-solving and process-improvement skills to drive greater business impact.

At Grey Finance, I handle customer enquiries across multiple channels and resolve payment, account, and transaction issues while working toward FRT, resolution time, and CSAT targets.

I investigate complex cases with internal teams and share recurring customer issues with product and process teams to support service improvements. I also keep structured records so cases can be followed up effectively.

At Flutterwave Technology Solutions Limited, I investigated customer complaints and coordinated with internal teams to reach timely resolutions. I analyzed feedback trends and shared insights with product and operations teams, contributing to service improvements.

At PalmPay Limited, I served 250+ customers daily and supported debt recovery through customer-focused communication and negotiation. Earlier, at Nodrote Ventures, I handled inbound and outbound calls, resolved complaints, and facilitated collections through structured repayment plans.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Associate

Current

Grey Finance

Jan 2025 - Present (1 year 9 months)

Handles high-volume customer enquiries across multiple channels, resolving payment, account, and transaction issues while maintaining FRT, resolution time, and CSAT targets. Investigates complex cases with internal teams and escalates appropriately.

Intercom Zendesk HappyFox Avoxi Slack Notion Google Workspace Microsoft Office Escalation Management Case Documentation Customer Feedback Analysis

Customer Experience Analyst

Flutterwave Technology Solutions Limited

Jan 2023 - Jan 2025 (2 years)

Investigated and resolved customer complaints by coordinating with internal teams, ensuring timely and effective resolution. Analyzed customer feedback trends and delivered insights to product and operations teams.

Intercom Zendesk HappyFox Avoxi Slack Notion Google Workspace Microsoft Office Customer Feedback Analysis Process Improvement Case Documentation

Customer Service Representative / Collection Officer

PalmPay Limited

Jan 2022 - Jan 2023 (1 year)

Delivered customer service and dispute resolution to 250+ customers daily, providing product guidance and support. Improved debt recovery outcomes through customer-focused communication and negotiation techniques.

Intercom Zendesk HappyFox Avoxi Slack Notion Google Workspace Microsoft Office Debt Collection Dispute Resolution Client Communication

Customer Service Representative / Loan Recovery Agent

Nodrote Ventures

Jan 2021 - Jan 2022 (1 year)

Managed high-volume inbound and outbound calls, maintaining a professional, empathetic approach across all customer interactions. Resolved customer complaints through clear solutions and timely follow-up.