Ogechi Onuoha

I’m an IT Analyst with over five years of hands-on IT support experience, specializing in Microsoft 365, Windows 10/11, and Azure AD environments. I troubleshoot end-user issues through phone, email, chat, remote tools, and in-person support, while managing ticket lifecycles in Zendesk and HubSpot.

At the Canada Revenue Agency (CRA), I focused on IT asset lifecycle optimization, software license governance, and improving procurement and reporting processes. I planned and coordinated the procurement and life cycling of IT assets, verified funding against approved budgets in SAP Ariba (Synergy 2.0), and ensured correct financial coding across cost centers, account codes, and project references.

I also managed software subscriptions and licenses end-to-end—tracking usage, renewals, and expirations, reconciling vendor invoices against entitlements, and escalating discrepancies. I engaged business and IT stakeholders to clarify needs and translate high-level requirements into structured work items, while monitoring constraints across scope, budget, and timelines to keep initiatives on track.

Previously, at DistillerSR Inc., I streamlined client onboarding and configuration, supported legacy migrations into a SaaS platform, and contributed to reporting and analytics improvements. I reduced duplicate data entry by standardizing onboarding templates, executed UAT cycles, supported migrations with Azure AD roles and permissions validation, and built user-facing documentation that reduced time to resolution and ticket volume.