At Veracity Software Inc, I create and manage over 200 user accounts monthly across Active Directory, Exchange, and Oracle E-Business Suite, with zero security breaches.
I resolve more than 150 incidents weekly using ServiceNow while meeting SLA requirements and maintaining accurate service records. I also analyze recurring incidents, document root causes, and support process adjustments.
At Softin Systems Inc, I administered Microsoft 365 accounts for over 400 users and verified device compliance policies in Intune. I also improved onboarding workflows through more efficient account setup and equipment deployment procedures.
At Deloitte, I resolved more than 295 technical support calls weekly and produced compliance and deployment reports. I also supported a company-wide VPN rollout during the transition to remote work.
