Bansari Hirpara

At Canada Revenue Agency, I coordinated the evaluation and rollout of network security tooling, from requirements gathering and vendor comparison through pilot and adoption. This work improved threat detection by 30%.

I also ran security product pilots and gathered stakeholder requirements and feedback, translating them into actionable workstreams across IT, security, and business teams. I wrote backgrounders on new technologies, security frameworks, and emerging security topics.

As an IT Infrastructure Analyst at Canada Revenue Agency, I provided 24/7 first-tier support and network access, achieving an 80% first-point-of-contact resolution rate. I investigated and resolved incidents and service requests using BMC Remedy ITSM.

At Lakehead University, I collaborated with faculty on course materials and research deliverables, delivered lectures and labs, and mentored students in C++ and R. I'm currently studying for the IBM AI Product Manager Professional Certificate, focused on responsible and effective AI integration in product and project management workflows.