Ogechi Ezekiel

As a Co-Host and Short-Term Rental Operations Specialist, I manage the daily operations of vacation rental properties, ensuring exceptional guest experiences while maximizing occupancy, revenue, and operational efficiency.
Key Responsibilities
• Managed Airbnb, Booking.com, VRBO, and direct booking reservations across multiple properties.
• Delivered outstanding guest communication, handling inqui

Managed end-to-end guest communication across active listings, maintaining under-10-minute average response times

Coordinated booking and check-in/check-out workflows, reducing guest wait times

Supported property owners on pricing and occupancy strategy

Delivered inbox, calendar, and administrative support that freed up 20+ hours per week for founders and CEOs

Streamlined recurring operational workflows, cutting back-and-forth communication by 80%

Maintained 99% accuracy across scheduling, data entry, and reporting

Supported over 15 entrepreneurs and small businesses by managing calendars, emails, and data entry with 99% accuracy, improving operational efficiency by 30%.

Automated routine workflows using Excel, Google Sheets, and CRM tools (HubSpot, Asana), reducing task turnaround time by 40%.

Delivered timely research and report generation that helped clients make informed decisions, increasing productiv

Handled high-volume inquiries with professionalism and empathy while meeting service standards during peak periods.

Documented recurring issues and escalated insights, helping teams improve processes and reduce repeat complaints.

Maintained accurate records of customer interactions for follow-up and reporting.

Completed an intensive, hands-on training in Short Term Rental Management and Virtual Assistant Services. Developed in-demand skills in Airbnb optimization, listing creation, property finding, lead generation, and guest communication. Gained practical experience in calendar management, pricing strategy, inbox management, and admin support for STR hosts. Trained under expert guidance to deliver val

ALX – Artificial Intelligence Career Essentials (AiCE) Program
Completed a rigorous, industry-aligned program designed to build foundational skills in Artificial Intelligence (AI) and career readiness. Gained hands-on experience in AI concepts, machine learning basics, data literacy, prompt engineering, and responsible AI practices. Developed essential 21st-century skills including critical thinki

Mar 2025

Jul 2025

Completed a comprehensive online course designed to equip Virtual Assistants with the core skills needed for remote administrative support. Covered essential topics such as email and calendar management, data entry, customer service, task organization, time management, and the use of digital tools like Google Workspace and Microsoft Office. Built a strong foundation in remote communication, profes

Oct 2024

Jun 2023

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May 2023

Gained a deep understanding of human behavior, social structures, and cultural dynamics. Developed strong skills in research, critical thinking, data analysis, and communication—equipping me to navigate and contribute meaningfully to diverse social and organizational settings.