Looking for a job

Janet Orji

@janetorji

Tech-savvy property management virtual assistant creating unforgettable Airbnb stays through responsive guest support, optimized listings & Operations

Nigeria

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What I'm looking for

I’m looking for a role where I can provide personalized support, manage bookings and guest communication, and help enhance guest satisfaction through smooth property operations—leveraging my Airbnb co-host and customer care experience.

I’m a passionate, tech-savvy Property Management Virtual Assistant with over 2 years of experience supporting guests and keeping stays running smoothly. I’m known for creating unforgettable stays through timely communication and strong guest/host relationships.

As an Airbnb Co-host/Onsite Property Manager, I manage and optimize listings across Airbnb, VRBO, and booking.com using Hospitable, while coordinating guest check-in and check-out for a seamless experience. I also help run task schedules for cleaning and maintenance using Hospitable’s task management features, contributing to increasing occupancy rates and positive reviews.

Previously, in customer care support, I handled customer inquiries and resolved issues using HubSpot’s ticketing system across phone, email, and live chat. I documented interactions and resolutions meticulously in HubSpot, using the company website to train customers and improve self-service capabilities.

Experience

Work history, roles, and key accomplishments

Airbnb Cohost/Onsite Property Manager

The Paletinos Homes

May 2024 - Jan 2026 (1 year 8 months)

Communicated with guests and handled inquiries to ensure timely, accurate support. Managed and optimized Airbnb/VRBO/Booking.com listings using Hospitable, coordinated check-in/check-out, and scheduled cleaning/maintenance with onsite staff.

Calendar Management Hotel PMS Software Task Management Amenities and Local Attractions Information Google Workspace Microsoft Office Social Media Management

Customer Care Support

Oma Recharge and Internet Services

Apr 2023 - Jul 2024 (1 year 3 months)

Provided customer support for product and service inquiries, resolving issues and training customers to use the company website for recharge services. Managed tickets and documented interactions in HubSpot across phone, email, and live chat.

Customer Support Issue Resolution Customer Training Phone Support Email Support Live Chat