Across my Independent STR Client Portfolio, I handled guest communication from inquiry through checkout and coordinated reservations across Airbnb, WhatsApp, and email. I maintained response times under five minutes and zero double-bookings across managed channels.
I coordinated cleaning, turnover schedules, and maintenance follow-up to prepare properties for incoming guests. I also updated listing descriptions, amenities, and photo presentation.
In my volunteer role as Administrative & Operations Assistant at I Care International, I coordinated calendars and inbox communications. I also coordinated logistics for virtual workshops and team meetings, including agendas, notes, and follow-up actions.
For my STR Operations Simulation Portfolio, I built simulated multi-property workflows using PMS and task-management environments. My hospitality background includes guest-facing operations, service standards, front-of-house coordination, and day-to-day operational support.
