Open to opportunities

ogbebor cynthia

@ogbeborcynthia

Message

I resolve customer issues at scale while improving service operations and client relationships.

Nigeria

Message

What I'm looking for

I'm looking for remote customer support, operations, or client relations roles where I can resolve complex issues, strengthen customer relationships, improve service delivery, and contribute to a collaborative team.

At Callbridge Services, I handle 80+ customer calls daily, resolve billing and account issues, maintain an 87% first-call resolution rate, and achieve 94% CSAT.

I've led operations and customer-facing teams across The Art Hotel, LAPO Microfinance Bank, and UBA, managing staff performance, escalations, budgets, financial reporting, and client relationships. I also drove sales targets above 110% quarterly at UBA and supported branch profitability through financial solutions and business development.

I bring a practical mix of empathetic frontline support, operational leadership, complaint resolution, and data-informed reporting to remote and on-site teams.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Callbridge Services Ltd

Mar 2024 - Present (2 years 8 months)

Handles 80+ inbound and outbound customer calls daily, resolving billing, account management, and service issues with an 87% first-call resolution rate. Manages tickets via CRM, achieves 94% CSAT, and collaborates with a remote team across time zones.

Remote Customer Support Call Handling CRM Complaint Resolution Escalation Handling Customer Satisfaction Collaboration

Restaurant Manager

The Art Hotel

Jan 2022 - Feb 2024 (2 years 1 month)

Oversaw daily hotel and restaurant operations including front office, housekeeping, food & beverage, and maintenance. Recruited, trained, and managed a team of 20+ staff, handled VIP relations, and managed budget to ensure profitability.

Operations Management Team Leadership Performance Evaluation Guest Relations Budget Management Partnership Building

Branch Manager

LAPO Microfinance Bank

Mar 2020 - Dec 2021 (1 year 9 months)

Managed full branch operations ensuring compliance and smooth workflow. Led a team of 15+ staff, built customer relationships, handled escalations, and drove profitability by promoting financial products.

Branch Operations Compliance Team Leadership Customer Relationship Management Escalation Handling Financial Products Profitability Analysis Reporting

Sales Manager

United Bank for Africa (UBA)

Jun 2018 - Feb 2020 (1 year 8 months)

Drove sales of banking products including savings accounts, loans, credit cards, and investments. Recruited, trained, and supervised a sales team, consistently achieving 110%+ of quarterly targets and building a high-value client portfolio.

Sales Management Team Leadership Recruitment Training Client Portfolio Management Financial Products performance reporting