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Odochi User

@odochiuser

Medical Virtual Assistant specializing in telehealth patient coordination, insurance verification, and HIPAA-compliant EMR support.

Nigeria
Message

What I'm looking for

I’m looking for a remote healthcare role where I can own telehealth scheduling and patient coordination end-to-end, handle insurance verification and prior authorizations, and support HIPAA-compliant EMR workflows while collaborating with providers across time zones.

I’m a Results-driven Certified Medical Virtual Assistant and Healthcare Professional with 4+ years of progressive experience supporting clinical and administrative operations across hospital, clinic, and telehealth environments. I combine clinical knowledge with administrative precision to reduce provider workload and improve patient outcomes.

I’m highly effective in remote patient coordination—delivering seamless scheduling, patient intake, eligibility verification, and follow-up communication. I ensure HIPAA-compliant documentation and support regulatory compliance in fast-paced virtual healthcare settings.

My strongest operational expertise includes insurance verification, prior authorizations, and EMR/EHR management using Helium, Therapy Notes, Dr Chrono, and Optimantra. In my recent role, I handled full-cycle scheduling, intake, insurance verification, and EMR updates while maintaining accurate patient charts and clinical reports.

Beyond administration, I bring hands-on clinical support experience, including vital signs monitoring, clinical documentation, infection control, wound care, and medication regulation compliance. With 19+ healthcare certifications and continued training in dementia, geriatrics, and palliative care, I’m ready to support remote healthcare roles with empathy, accuracy, and dependable communication across time zones.

Experience

Work history, roles, and key accomplishments

EH
Current

Medical Office Administrator

E-Medical Hospital

Dec 2024 - Present (1 year 6 months)

Oversaw patient scheduling, intake, insurance verification, and EMR updates using Helium, ensuring accurate and timely documentation. Assisted physicians with patient assessments and vitals, supported prior authorizations and follow-ups, and reduced documentation errors to improve workflow efficiency.

SH

Healthcare Assistant

Southern Shore Hospital

Feb 2022 - Nov 2024 (2 years 9 months)

Provided hands-on patient support across ADLs and geriatric/dementia care units, monitoring and recording vitals and assisting with EMR-based care plan updates. Implemented infection control and wound care protocols, maintaining HIPAA-aligned records to support smooth care transitions and physician reviews.

UC

Remote Virtual Assistant

Union Care Consult

Jan 2021 - Jan 2022 (1 year)

Managed appointment scheduling and telehealth session support for providers across multiple time zones, updating patient records and preparing clinical documentation. Handled CRM/email triage and insurance-related correspondence, assisting with prior authorization requests to reduce administrative delays.

Education

Degrees, certifications, and relevant coursework

Lead City University logoLU

Lead City University

Diploma in Business Administration, Business Administration

2014 - 2017

Earned a Diploma in Business Administration from Lead City University in Ibadan (2014–2017).

Tech stack

Software and tools used professionally

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