Odo Chinonso

I’m a Customer Support and Telemarketing Specialist with 3+ years of experience across healthcare diagnostics and IT services, handling high-volume customer interactions and outbound sales campaigns. I focus on resolving issues quickly while building long-term client rapport.

In my support roles, I’ve consistently resolved 90% of client inquiries within 24 hours and maintained a steady 95% CSAT score. I manage escalations professionally and keep service quality high through structured ticket handling, inquiry resolution, and cross-functional follow-ups.

On the growth side, I build pipeline and revenue impact through cold calling, lead generation & qualification, appointment setting, and email outreach campaigns. For example, I built 50+ monthly qualified leads, scheduled 10+ staff meetings monthly using Calendly and Acuity Scheduling, and achieved a 40% upsell rate by identifying customer needs.

I’m also strong with CRM administration and data accuracy—managing HubSpot, Zendesk, Freshdesk, and verifying CRM records to improve reporting reliability. My professional ethos is simple: combine responsiveness with targeted outreach so every interaction supports both customer satisfaction and measurable outcomes.