Nyki Mamerow

I’m a results-driven hospitality management professional with 10+ years of General Manager experience. I’m a coach and leader who focuses on delivering the best guest experience each and every visit.

In my recent roles as an Unit Manager and General Manager, I’ve overseen day-to-day operations for multi-million-dollar restaurant units. I drive guest satisfaction through guest surveys and consistent service execution, including achieving 100% guest satisfaction.

I lead hiring and people development end-to-end—recruitment, onboarding, training, and professional growth—for front-of-house and back-of-house teams (roughly 45–50 employees). I manage weekly inventory and key cost controls, including food, labor, and liquor costs, along with budgeting and P&L performance.

Across multiple restaurants, I’ve improved operations, supported remodel and transition efforts, and helped open new units. I also contributed to banquet and catering operations and managed community fundraising across locations, reinforcing my hands-on, customer-first management style.