Nyawira Thuku
@nyawirathuku
I reduce debt, improve cash flow, and strengthen credit operations across insurance and collections.
KenyaWhat I'm looking for
At Geminia Insurance, I've reduced outstanding debt by 75%, lowered bad debts by 80%, and improved cash flow by 50% through disciplined credit policies, portfolio oversight, and automated client statements.
Across Fidelity Shield Insurance and Lilica Collections, I've led credit control, debt recovery, reconciliations, audit compliance, team performance, operational strategy, and service improvement. I bring 15+ years of finance and collections experience, including IFRS 17 alignment, risk reporting, premium collection forecasting, and managing high-risk client, broker, and agent portfolios.
Experience
Work history, roles, and key accomplishments
Senior Credit Controller
Geminia Insurance Ltd.
Jul 2021 - Present (5 years 1 month)
Strategically managed the company's credit portfolio, achieving a 75% reduction in overall outstanding debt and an 80% decrease in bad debts since 2021. Optimized cash flow by 50% through rigorous enforcement of credit control policies and premium payment timelines.
Credit Control Officer
Fidelity Shield Insurance Ltd.
Apr 2016 - Jun 2021 (5 years 2 months)
Reduced company-wide outstanding debt by 25% within five years through targeted credit management strategies. Managed all aspects of the debt portfolio, including conducting detailed accounts reconciliations for brokers, agents, and direct clients.
Operations Director
Lilica Collections
Mar 2011 - Apr 2016 (5 years 1 month)
Directed comprehensive operational strategy, standardizing service delivery processes across all branches to elevate customer experience. Led strategic market expansion, overseeing logistics and opening new retail branches in multiple towns.
Recruitment Officer
Horizon Contact Centre
Jul 2010 - Feb 2011 (7 months)
Recruitment officer responsible for sourcing and hiring candidates.
Customer Service Representative
Horizon Contact Centre
Jun 2009 - Jun 2010 (1 year)
Customer service representative handling customer inquiries and support.
Rights Accounts Assistant
British American (Britam)
Jul 2008 - May 2009 (10 months)
Accounts assistant handling rights accounts.
Education
Degrees, certifications, and relevant coursework
Africa Nazarene University
Bachelor of Commerce, Finance
Pursued a Bachelor of Commerce with a focus on Finance.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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