Open to opportunities

NYASHA SHONIWA

@nyashashoniwa

Receptionist and customer-focused hospitality professional, experienced in guest service, bookings, payments, and front-of-house operations.

Zimbabwe

Message

What I'm looking for

I’m looking for a hospitality role where I can deliver exceptional guest experiences through accurate front-desk service, smooth check-ins/check-outs, and responsive support—while contributing to a professional, well-organized team environment.

I bring a strong front-of-house mindset and a “can-do attitude” across hospitality, events, and client support. I’m known for being vibrant, professional, diplomatic, and highly organized to keep operations running smoothly.

At Simbisa Brands, I welcomed customers, took orders, handled monetary transactions, solved customer complaints, and assisted with food preparation. I also trained new cashiers and maintained a clean, well-stocked front-of-house to ensure consistent service.

As a Heaven’s Touch Events consultant, I supported client bookings and marketing, handled banking-related tasks, and prepared everything needed before each function. Later, at PopUp Products (Pvt) Ltd, I served as a Personal Assistant to the Managing Director, managing diaries, meetings, travel, access control, and target-market research.

Currently at 258 Hotel, I welcome guests, verify reservations, process payments, and manage check-out and billing. I answer guest questions, handle reservations and changes, escalate concerns to management when needed, and help maintain accurate guest records and professional guest communication—earning a “Best Front of House” recognition.

Experience

Work history, roles, and key accomplishments

Current

Receptionist

Current

258 Hotel

Nov 2024 - Present (1 year 8 months)

Welcomed guests, verified reservations, and processed payments, handling check-out and final billing. Answered guest queries, managed reservation changes/cancellations, and escalated concerns to management when needed.

Hotel Reception Welcome Reservation Verification Payment Processing Room Rates & Amenities Information Reservation Management Guest Record Keeping

Executive Support Officer

Popup Products (Pvt) Ltd

Oct 2023 - Jun 2024 (8 months)

Served as Personal Assistant to the Managing Director, managing diaries, meetings, and travel arrangements. Conducted market research, created marketing materials, followed up with potential clients, and supported sales planning and customer service.

Personal assistance Access Control Market Research Marketing Materials Customer Service Sales Planning Quotations Purchasing & Procurement

Events Consultant

Heaven's Touch Events

Mar 2019 - Dec 2022 (3 years 9 months)

Booked clients and supported event functions through marketing and client reception. Prepared quotations, purchased goods for venues and offices, and coordinated everything needed for each function.

Booking Marketing Banking Client Reception Quotations Purchasing & Procurement Event Coordination Customer Service

Cashier

Simbisa Brands

Aug 2018 - Mar 2019 (7 months)

Welcomed customers and took orders, handling monetary transactions and resolving customer complaints. Assisted with food preparation, trained new cashiers, and kept the front of house clean and well stocked.

Customer Service Order Taking Cash Handling Transaction Processing Complaint Resolution Food Preparation Training