Nyashadzashe GONDO
@nyashadzashegondo
Customer service representative at OmniContactInternational, supporting customers across calls, email, social media, SMS, and live chat.
ZimbabweWhat I'm looking for
At OmniContactInternational, I make prospecting calls and support customers through inbound and outbound calls, email, social media, SMS, and live chat.
As a Community Development Officer with the Ministryof WomenAffairs,Community,SmallandMediumEnterpriseDevelopment,UmguzaDistrict, MatabelelandNorth, I assessed community needs with stakeholders and supported vulnerable groups. I also promoted income-generating projects and women's economic empowerment, and organized community workshops and training.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
OmniContact International
Jun 2024 - Present (2 years 4 months)
Provides inbound and outbound customer support via telephone, email, and digital platforms, resolving queries and making prospecting calls to local and international customers.
Administered examinations according to established procedures, monitored exams with accuracy, maintained exam integrity and confidentiality, and reported irregularities through proper channels.
Community Development Officer
Ministry of Women Affairs, Community, Small and Medium Enter
Jan 2022 - Dec 2022 (11 months)
Assessed community needs and social challenges in collaboration with stakeholders, supported vulnerable groups, promoted income-generating projects, and organized community workshops and training.
Research Assistant and Data Enumerator
Africa University
Acted as a Research Assistant and Data Enumerator for various research projects spearheaded by the College or Department, notably the Africa Fact Book Project of 2021.
Education
Degrees, certifications, and relevant coursework
Africa University
BSc (Hons), International Relations
2019 - 2023
Pursued a Bachelor of Science (Honours) in International Relations, graduating in 2023.
Founders High School
Advanced Level, Arts
Completed Advanced Level studies in Arts subjects, achieving 3 passes.
Founders High School
Ordinary Level, General
Completed Ordinary Level studies, achieving 8 passes.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Salary expectations
Job categories
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