Open to opportunities

Nwankwo Martina

@nwankwomartina

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Dedicated personal assistant with exceptional organizational and communication skills.

Nigeria

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What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth.

I am a dedicated and proactive professional with over 2 years of experience in customer service, specializing in administrative support and client relations. My journey has equipped me with exceptional communication, multitasking, and organizational skills, allowing me to manage inquiries and coordinate logistics effectively. I take pride in my ability to handle confidential information with discretion and a keen eye for detail, ensuring seamless operations in fast-paced environments.

In my recent role as a Customer Service Representative at Matwol Consulting, I successfully managed client inquiries and coordinated international travel logistics, saving clients valuable time through meticulous planning. My collaborative approach with marketing and tech teams has led to a significant reduction in escalation cases, showcasing my ability to foster teamwork and communication. I am passionate about supporting executives by streamlining schedules and managing correspondence, ensuring that administrative operations run smoothly.

Experience

Work history, roles, and key accomplishments

Customer Support Associate

Jumia

Oct 2021 - Dec 2022 (1 year 2 months)

Responded to 50+ daily inquiries via email and chat within 2 hours, achieving a 95% satisfaction rate. Streamlined returns process, cutting return times by 15% through proactive troubleshooting and follow-ups.

Customer Support Email Communication Chat Support Time Management Troubleshooting Logistics Coordination Multitasking

Charity Fundraising Assistant

Local NGO

Jan 2022 - Mar 2022 (2 months)

Supported event planning and donor outreach, raising
500,000 for community projects. This experience developed my skills in fundraising, community engagement, and collaborative project execution.

Fundraising event support Donor Engagement Community Engagement Teamwork Project Coordination

Tutor

Community Literacy Program

Jun 2021 - Sep 2021 (3 months)

Taught basic reading and writing to 15+ adults, demonstrating patience, communication, and organizational skills. This role honed my ability to simplify complex information and manage diverse learning needs.

Teaching Communication organizational Patience Curriculum Development Adult Education Mentoring

Event Coordinator

Lagos State University Student Union

Sep 2020 - May 2021 (8 months)

Planned and executed 10+ university events, coordinating schedules, vendors, and attendees. Designed event agendas and presentations, praised for clarity and professionalism.

Event Planning Scheduling Vendor Management Presentation Design Logistics Teamwork

Customer Service Representative

Matwol Consulting

Mar 2023 - Present (2 years 7 months)

Managed client inquiries across email, phone, and live chat, resolving 90% of issues on first contact. Coordinated international travel logistics for clients, including visas and itineraries, saving an average of 5 hours per trip.

Customer Service Client Management Travel Coordination Logistics CRM Software Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Lagos State University

Bachelor of Science, Communications

2017 - 2021

Grade: Dean’s List

Activities and societies: Event Coordinator (Volunteer) for the Lagos State University Student Union from September 2020 to May 2021, where I planned and executed over 10 university events, coordinating schedules, vendors, and attendees. Designed event agendas and presentations, which were praised for clarity and professionalism.

Graduated with a Bachelor of Science in Communications. Relevant coursework included Interpersonal Communication, Business Writing, and Digital Media. Recognized on the Dean’s List from 2019 to 2021 for academic excellence.