NSNusrath Syeda
@nusrathsyeda
Certified Scrum Master with 4+ years driving compliance, fraud detection, and data-driven project execution.
IndiaWhat I'm looking for
I am a Certified Scrum Master with over four years of experience in project management, compliance, and operations across global markets. I combine Agile practices with strong stakeholder collaboration to deliver projects on time and within scope.
I have led cross-functional initiatives in Trust & Safety, fraud detection, KYC/AML, and operational governance, improving audit readiness and reducing turnaround times. I use Power BI, SQL, Excel and other analytics tools to create actionable dashboards and reports for executive decision-making.
My hands-on project experience includes coordinating data center integration projects, procurement, and server integration while maintaining NetSuite and Salesforce records. I have driven process improvements that enhanced compliance, reduced waste, and increased customer satisfaction.
I hold a Master of Science in Business Information Technology and professional credentials including CSM, with ongoing CAPM studies and a diploma in data analysis. I seek roles where I can apply my compliance, analytics, and Agile skills to scale operations and strengthen risk controls.
Experience
Work history, roles, and key accomplishments
Project Coordinator
Total Site Solutions
Apr 2025 - Aug 2025 (4 months)
Coordinated multiple data center integration projects, overseeing procurement, server integration, and shipping for six projects valued over $100,000 while maintaining timelines, budgets, and quality standards.
Inventory Manager
Everest Custard and Bubble Tea
Sep 2022 - Mar 2025 (2 years 6 months)
Oversaw inventory tracking and vendor management to optimize supply chain performance, implemented process improvements that reduced material waste and improved order accuracy while managing staff during peak hours.
Customer Support Associate
Google Operations Center
Jul 2021 - Aug 2022 (1 year 1 month)
Verified businesses for Google's GBP platform, interacting with 1,000+ customers across EMEA, NA, and APAC and drove a 90% increase in customer satisfaction while reducing churn by 15% through process improvements and policy compliance.
WILed Trust & Safety operations for Google Play & Cloud verticals focusing on fraud detection, KYC/AML reviews, and policy enforcement, improving audit readiness and reducing turnaround times by 20%.
Education
Degrees, certifications, and relevant coursework
DUDePaul University
Master of Science, Business Information Technology
Completed Master of Science in Business Information Technology with studies focused on business-technology integration and data analysis.
NSNMIMS Global Access School
Post Graduate Diploma in Business, Human Resources Management
Completed a Post Graduate Diploma in Business with a specialization in Human Resources Management.
St. Francis College for Women
Bachelor of Commerce, International Business
Earned a Bachelor of Commerce degree with a focus on International Business.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
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